Web Directory

» 24Customer
   (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
   http://www.24customer.com

» Advanced Call Centre Consulting
   (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
   http://www.accs-consulting.com

» Amtech Marketing, Inc.
   (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
   http://www.amtechmarketing.com/

» Ascentys
   (ZA) - Global operation which offers management consultancy services to a broad range of sectors.
   http://www.ascentys.com

» At Random Communications
   (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
   http://www.arllc.com

» BPA International
   (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
   http://www.bpaworldwide.com

» Barbara Burke & Associates
   (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
   http://www.barbaraburke.com/

» Berring Hine Consulting Group
   (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
   http://www.berring.co.uk

» CCT Group, Inc.
   (US) - Provides call center consulting services focused on operational and service needs.
   http://www.cctgroup.com/

» CI2I
   (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
   http://www.sacallcentres.com

» CSBA
   Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
   http://www.csba.com.au/

» Call Center Depot
   (US) - Tools for call center professionals including associations, books, newsletters and consulting services.
   http://www.callcenterdepot.com/

» Call Center Learning Solutions (CCLS)
   (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
   http://www.callcentertraining.com/

» Call Center Training Solutions
   Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida.
   http://www.callcentertrainingsolutions.com/

» Casama_Morton Training Service
   (PH) - Provides training and recruitment services for call centers located in the Philippines.
   http://casamamorton.tripod.com/

» Chris Collie Associates
   (US) - A call center/teleservices e-learning and training company.
   http://www.chriscollieassociates.com/

» Contact Center Compliance
   Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
   http://www.dnc.com/

» Contact Center Professionals, Inc.
   (US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
   http://www.contactcenterpro.com/

» Contact Centre Action
   (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
   http://www.ccaction.com.au

» Contact Knowledge LLC
   (US) - A consultancy that offers call center assessment services. Also a value added reseller.
   http://www.contactknowledge.com

» Contact Strategies
   Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
   http://www.contactstrategies.com

» Customer Relationship Metrics
   (US) - Produces customer relationship management research.
   http://www.metrics.net

» Customer Solutions Group
   (US) - Consulting firm specializing in inbound and outbound customer contact centers.
   http://www.askcsg.com

» DJN Solutions
   (UK) - Provide design and implementation services for call centre equipment.
   http://www.djnsolutions.co.uk/

» DNC Solution Inc.
   (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
   http://www3.dncsolution.com/

» Darryl Beckford Limited
   (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
   http://www.darrylbeckford.co.uk

» Dial Interactive
   (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
   http://www.dialinteractive.com

» Do Not Call Protection, Inc.
   (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
   http://www.do-not-call-list.biz

» Eric Fraterman Consulting
   (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
   http://www.customerfocusconsult.com

» FurstPerson
   (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
   http://www.furstperson.com/

» GDS Communications, Inc.
   (US) - Offering training, scripting, programming and reporting services based around Nortel products.
   http://www.callgds.com/

» Harrington Consulting Group, Inc.
   (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
   http://www.harringtonconsultinggroup.com

» Help-Line
   (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
   http://web.helpline.fr/

» Hotlines
   Training solutions in telesales, customer service and help desk skills. UK
   http://www.hotlines.co.uk/

» HyperQuality
   (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
   http://www.hyperquality.com/

» ITES Alliance Advisory
   (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
   http://itesa.com

» InRound Innovations Inc.
   (CA) - Company offers IT and management consulting for contact centres and call centres.
   http://www.inround.com

» Inbound Call Center Services
   (US) - Offers free consulting on locating the best service provider for your inbound call center needs.
   http://www.inbound-call-center-services.com

» Incoming Calls Management Institute
   (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
   http://www.incoming.com/

» Intervox Group
   (US) - A management and technology consulting firm specializing in call center and customer relationship management.
   http://www.intervoxgroup.com/

» Kathy Sisk Enterprises
   (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
   http://www.kathysiskenterprises.com/

» Kingsland Scott Bauer Associates
   (US) - Architects, planners, interior designers and project managers. Provide call center site design.
   http://www.ksba.com/

» Kramer & Associates
   (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
   http://www.kramerandassociates.com/

» Lieber & Associates
   (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
   http://www.lieberandassociates.com/

» M&C Associates
   (US) - Providing knowledge, experience, and counsel in support of call center services.
   http://www.m-cassociates.com

» Maximum Network Solutions
   (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
   http://www.maxnet.co.uk/

» McIntosh & Associates
   (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
   http://www.mcintoshassociates.com

» NonZero Ltd
   (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
   http://www.nonzero.co.uk

» Oetting & Company
   (US) - Consultants in call center and teleservices design and operations.
   http://www.oetting.com/

» Perfformiad
   (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
   http://www.perfformiad.com/

» RXPerience
   (UK) - Offers a range of management consultancy services for call centres.
   http://www.rxp.co.uk

» Rostrvm Solutions
   (UK) - A consulting company that delivers professional services and practical tools to support contact centers.
   http://www.rostrvm.com/

» Sagess, Inc.
   (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.
   http://www.sagess.com/

» Stevens Communications
   Manufacturer of call center software and offers consulting services to telecommunication companies.
   http://www.stevenscom.com

» TalkTactics
   (NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.
   http://www.talktactics.com

» TeleSolutions Consulting
   (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
   http://www.tsc-online.com/

» The Call Center School
   (US) - Call centre training and consulting services.
   http://www.thecallcenterschool.com

» The Northridge Group, Inc.
   (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
   http://www.northridgegroup.com

» The Primas Group
   (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
   http://www.primas.net

» The Taylor Reach Group
   (CA, AU) - Customer relationship consulting. Free monthly newsletter.
   http://www.thetaylorreachgroup.com

» Touch Point Associates
   (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
   http://www.touchpointassociates.com/

» Vocal Laboratories Inc.
   (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
   http://www.vocalabs.com/

» WADE Consulting Group
   (US) - Management and technology consulting group.
   http://www.wadeconsultinggroup.com/

» Xantech Corporate Communications
   (ZA) - Independent consultancy firm which provides help in the selection of technology solutions.
   http://www.xantech.co.za

» Zici
   (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
   http://www.zici.net/

» e-talk Corporation
   (US) - Provider of contact center management solutions including performance monitoring and measurement.
   http://www.etalk.com/

» eForte Systems
   (US) - Provides onsite call center consulting and offshore advisory consulting services.
   http://www.efortesys.com/